FAQs

Your Questions Answered

Do you collect and deliver?

Usually we would expect our clients to deliver and collect the clocks. To help you with this there is a short term parking space available next to our business. If the items are heavy or large please pop in first and ask for some help.
Some items need to be set up which cannot be done by yourselves. In this case we can arrange to call out to you. This may incur a charge.

Do I control what work is done?

We will only carry out necessary work to ensure the correct function of the item we are repairing. However there are varying degrees of finish and tidying. We will of course discuss this with you and should you not want this we are always happy to accommodate.

Do you offer value for money?

We believe we offer excellent value for money in that your clock is carefully restored following a thorough check to determine what is needed. We will not cut a corner to save money, but by the same token we will not charge for unnecessary work.

What makes our repairs and servicing special?

Usually we will never just replace a damaged spring or a single component part. This is because the movement usually need to be taken apart to gain access to the damaged component. It therefore makes sense to check for and remove any wear at the same time. Additionally parts which are greased and oiled will contaminate parts which should not have any oil or grease and therefore careful cleaning and re-oiling is always required.

Can you repair/ restore my clock/ barometer?

We have the expertise & ability necessary skills to work successfully with all. types of clocks, watches and barometers. Over the past 40 years the business has built up the technical knowhow, as well as the machinery and tools to make anything relating to the parts which may need to be made. 
These days the repairs often extend to rectifying previous poor repairs which have been undertaken.

What does a service or restoration involve?

Before we start work on the item left with us we will have discussed the best way to repair & restore it. We will also talk to you regarding the specific work required on your individual item. Typically this would involve completely dismantling your clock and carefully inspecting the component parts to check for wear & damage.  Everything is then repaired or restored as discussed, the item is then carefully cleaned and the parts re-assembled adjusting it as it's put back together. Oil and grease is applied where required along with cleaning any casework and glass. It is then re-assembled and checked and tested.

How do you get parts?

Most of our work means the item to be repaired have been obsolete for at least 100 years, sometimes 200-300 years. We therefore make everything which is replaced.

We specialise in making everything thing we need to successfully manufacture parts in a style which will be contemporary with the item being restored.

How much is a repair likely to cost?

With some of the domestic clocks we see it is often quite possibly to give you a figure for repairs at the shop while you wait. Older items or ones which look like they may need work outside our normal parameters will need a little more work to inspect it but we will always give you a price before we start.

What guarantee do you provide?

Clocks and barometers including sales come with a three year guarantee unless otherwise indicated at the time of collection. Watches have a 12 month guarantee. We will not undertake work unless we reasonably expect the item to go on working well past the period of the guarantee.

Delivery and setting up

If an item needs to be set up and delivered we will discuss this with you and find a time convenient to both parties.

Smaller items are normally collected by our clients but we always give advice on the best way to transport, set up and look after anything we deal with. Of course if you still have an issue setting up something we will be happy to assist.

What makes our repairs and servicing special?

Usually we will never just replace a damaged spring or a single component part. This is because the movement usually need to be taken apart to gain access to the damaged component. It therefore makes sense to check for and remove any wear at the same time. Additionally parts which are greased and oiled will contaminate parts which should not have any oil or grease and therefore careful cleaning and re-oiling is always required.

01488 682277

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